Freaking busy

Possibly this is the worst day of my Pre-Reg placement. Or probably not, the worst is yet to come.
For your information when you reading this, a minimum of 2 person is required to run a dispensary in the UK pharmacy. 1 person is the pharmacist (responsible for all accuracy checking and all clinical checks), and another person to help the pharmacist (prepare prescription and check the dispensing that are done by the pharmacist).
As a pre-reg pharmacist and/or pharmacist, you are not only responsible for the dispensary. Serving the healthcare counter is one of your responsibilities as well. So, in order to run a dispensary and healthcare counter, you need a bare minimum of 3 people. That’s means, 1 pharmacist, 1 dispenser (help in prescription), and 1 healthcare assistant are required to keep the pharmacy running.

I think me and the pharmacist are superb today. Let me tell you why. We suppose to have 2 people to run the dispensary and 2 people for the healthcare counter today (this is considered as very little people cuz we normally have at least 3 people to work in the dispensary alone). One of the healthcare assistant was sick, so we down to three. The other healthcare assistant can only work until 3pm. This is really fantastic cuz that’s means from 3-5.30 pm, only 2 people (the pharmacist and I) left to run the dispensary and healthcare counter. Seriously, this is freaking crazy cuz me and the pharmacist work until almost gone mad. First of all, we already have long waiting for prescriptions, and we already cannot finish the work at the dispensary. But, we still need to run between healthcare counter and the dispensary. Sometimes, even serving the photo counter (cuz the photo counter is just next to the dispensary)!

Luckily the pharmacist decided to close the dispensary between 12-1pm for lunch and stop the prescriptions from coming in for a while. At least, both of us manage to sit down for a while (a very short while) and grab some food. That so called lunch hour is not actually our lunch…we were just trying to get some work done instead of dragging the work and stress ourselves to maximum.

I seriously seriously seriously think that my store needs to get more staff in. ‘No budget’ should not be the excuse for shortage of staffs. I’m not complaining. I’m just thinking that, if the store is so short of staffs, how are can we provide good service to the customer? Will you be able to spend so much time with a customer when you know that the waiting queue is so long? Will you be able to do everything correctly when you only have sssssssooooooooooo limited time to get everything done?

Right, I shall stop here…got back pain because of my work load was too high. Anyway, I’m glad that we’ve survived for today. Thanks Rachel, I think I’ve learnt something today.

Time to rest, ciao!